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Find answers to frequently asked questions

Legal Documents

For detailed information about our compliance and legal policies, please review our official documents.

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Help Center

What is Pryzr?

How do I create an account?

Is Pryzr legal in the United States?

What are Gold Coins and Sweeps Coins?

How do I get Sweeps Coins?

Can I buy Sweeps Coins directly?

How do I redeem my Sweeps Coins for prizes?

What is the minimum redemption amount?

How long does it take to process a redemption?

Why do I need to verify my account?

What documents do I need for verification?

Can I have multiple accounts?

What types of games are available?

Are the games fair?

Can I play on mobile devices?

I'm having trouble loading games. What should I do?

I forgot my password. How do I reset it?

How do I contact customer support?

How do I claim bonuses and promotions?

Do bonuses expire?

How can I set deposit limits?

Can I self-exclude from Pryzr?

Which states are eligible to play?

What is the minimum age to play?

Do I need to download an app to play?

Is my personal information safe?

Can I play for free?

What is the difference between Gold Coins and Sweeps Coins?

Do my coins expire?

Can I transfer coins to another account?

How do I check my coin balance?

What payment methods can I use to purchase Gold Coins?

What types of prizes can I redeem?

Are there any fees for redemptions?

Can I cancel a redemption request?

How will I receive my prize?

How long does account verification take?

What if my verification is rejected?

Can I change my email address?

What should I do if I can't access my account?

Can I play games in demo mode?

Are there betting limits on games?

Can I see my game history?

What happens if a game crashes or freezes?

What browsers are supported?

Why is my game loading slowly?

Can I use VPN to access Pryzr?

How often are new promotions available?

Can I combine multiple bonuses?

What are wagering requirements?

What resources are available for problem gambling?

How do I set time limits on my account?

Can I play if I'm traveling outside my home state?

Are there any restrictions on who can play?

Legal Documents

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